Creating a Help Ticket

Step 1

When you arrive at our Help Center’s home page, you’ll be met with the option to go to our Knowledge Base, or your personal Ticket menu.

If you navigate to your Ticket menu, you’re able to see the status of your previously submitted tickets, as well as create a new ticket for us to resolve.

The ‘Add Ticket’ button will take you to the ticket form, where you can detail your question or issue and submit it to our streamlined customer service center.

Step 1a

You’re also able to submit a ticket from the button at the bottom of any Help Center page.

This will bypass your Ticket menu, and bring you straight to the ticket form described in Step 2.

Step 1b

The “My Area” tab will also bring you to your Ticket menu.

Step 2

To submit a ticket, you’re required to fill out a few sections in order for us to categorize your request.

After choosing the ticket’s subject and writing a detailed description of the matter in question, you can choose the specific product you’re writing about (if any), the priority you’d assign to your ticket, and the classification that your ticket falls under. If your issue requires a picture to illustrate it in more detail, you can attach one at the bottom of your ticket form as well.

Once you’ve finished filling out the relevant sections, you can submit your ticket and it will be delivered to our customer service personnel! Submitting a ticket is the most efficient way for us to respond to your requests, however our email and phone number are always available for you to use as well!